A Day of Soft Skills Learning at ASUZAC ACM: Improving Yourself Step by Step to Work

Tuesday - 18/11/2025 08:17
The day begins with a quiet working atmosphere before the official shift begins. Natural light spreads over the desk, bringing a sense of tranquility and concentration. At ASUZAC ACM, human resource development is considered a long-term strategy: soft skills training days not only help individuals mature but also increase the coordination and efficiency of the whole group.
The day begins with a quiet working atmosphere before the official shift begins. Natural light spreads over the desk, bringing a sense of tranquility and concentration. At ASUZAC ACM, human resource development is considered a long-term strategy: soft skills training days not only help individuals mature but also increase the coordination and efficiency of the whole group. Today, the program is designed around four basic but essential skills in the modern working environment: communicate, teamwork, plan, and perform. Each part is closely connected to form a learning process from need identification to practical application and continuous evaluation.
Part 1: Communication – the foundation of all interaction
The morning began with an introductory session led by teacher Pham Quang Quy, who highlighted the day’s objectives: to improve clarity, brevity and politeness in all communications, while encouraging open discussion and constructive feedback. The opening activity was an exercise in which each person was asked to present a difficult communication situation they had encountered in the past week, but only for a maximum of 2 minutes and clearly stating the context, actions and expected results. After each person presented, the group identified elements of effective communication and areas for improvement.
 
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In the theoretical part, an internal speaker presents the principles of effective communication based on three elements: clarity and brevity, appropriate body language, and respectful tone. Phrases and techniques are introduced such as “state the facts, talk about the impact, and propose specific actions” to limit misunderstandings. The practical part takes place through simulated situations: short meetings with virtual customers, presenting project progress to colleagues in other departments, and solving communication challenges in a technical debate. A special feature of the program is the encouragement of two-way feedback: each person receives not only comments from the facilitator but also polite and constructive comments from colleagues. This helps to increase awareness of the feelings and needs of the interlocutor, thereby improving the way they express and listen.
Part 2: Teamwork – coordination and respect
After a short break, the teams were assigned to develop a communication plan for a hypothetical project. The goal was to clearly define roles, responsibilities, deadlines, and barriers, and establish feedback mechanisms between team members. Each team had to clearly articulate how they would communicate with stakeholders, including customers, partners, and senior executives. Assessment focused on clarity of message, listening ability, and flexibility in the face of conflicting opinions.
 
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Respect is the guiding principle in the learning space. Seats are arranged in a circle to create a sense of equality and encourage everyone to share their opinions with confidence. This reduces the sense of hierarchy between different departments and enhances team cohesion. When each member is heard, trust and consensus are gradually formed, which forms the basis for subsequent activities.
Part 3: Planning – systematizing goals and resources
In the afternoon, the planning section continues, connecting ideas to action. The group engages in a series of activities to identify goals, timelines, and resources needed for a hypothetical project. The group discusses how to allocate time, prioritize, and set KPIs in line with the common goal. Short planning templates are created and made public among the groups to promote consensus and mutual learning.
 
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An important part of this session is the creation of a personal Kanban for each member. Tracking progress, identifying barriers, and adjusting plans based on reality helps participants get used to systematically managing work. In addition, the team leader encourages each person to note down 3 daily priorities and 2 specific action steps to take that day. This habit not only increases work efficiency but also enhances confidence in time management and coordination with colleagues.
Part 4: Execution – perform with initiative and responsibility
The afternoon session focuses on execution, i.e., perform: working with efficiency and responsibility. Employees are given the opportunity to apply what they have learned to a real project or simulated situation in the workplace. The key element in this part is the initiative and commitment of each individual to the quality of work and the overall progress. Teams will track project progress, share updates and receive feedback from peers, superiors and virtual clients.
A technique emphasized in this part is to conduct quick reviews after each work period, allowing the team to identify strengths and areas for improvement. This helps shorten the feedback cycle and increases the ability to adapt to change. When people feel they can contribute positively and are evaluated fairly, work morale and self-motivation are stronger.
At the end of the lesson, everyone took a test on what they had learned. They reviewed how much knowledge they had acquired during the day and gave gifts to those who scored high on the test.
 
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Part 5: Evaluation and commitment to improvement
A short meeting at the end of the day is to summarize what has been learned and applied. Each individual writes down 3 specific actions that will be applied immediately to daily work. Each person agrees to use 3 skills learned in work, evaluates the results they have achieved when using the skills learned in work, and how much has changed.
At the end of a day of soft skills learning, everyone is awarded certificates confirming that they have completed chemistry and learned new skills to serve their work and themselves.
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Conclude
A soft skills training day at ASUZAC ACM is an opportunity for each employee to realize the value of sincere communication, smooth coordination and systematic work planning. When the four key skills – Communicate, Teamwork, Plan and Perform – are nurtured and applied continuously, work efficiency will increase, relationships between departments become harmonious and customers will feel the professionalism and dedication in every interaction. ASUZAC ACM believes that each member has great potential and investing in soft skills is the key to opening the door to prosperity for both individuals and organizations.
------Contact Information------
Address: No. 1A, Road No. 8, Vietnam - Singapore Industrial Park, Binh Hoa Ward, Ho Chi Minh City
Hotline: 0988 205 947
Email: [email protected]
 

Author: Nguyễn Huỳnh Đạt

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